Rebecca Hale

Open to Head of Operations roles

Rebecca Hale

Hotel General Manager · Birmingham, UK

Guests who come back, and staff who stay.

120
rooms
8.1 → 9.2
guest score
86%
average occupancy

Roadmap so far

  1. 2016 – 2021

    Front Office Manager

    Grand Severn Hotel

  2. 2021 – PresentNow

    Hotel General Manager

    The Mailbox Hotel, Birmingham

How I work

I run a 120-room city-centre hotel with a restaurant, bar and conference rooms.

Guest scores rose from 8.1 to 9.2 under my management, and so did profit.

Toolkit

Hotel operationsRevenue managementGuest experienceEvents & conferencesP&LTeam leadership
“The calmest hotel manager I’ve worked with. Nothing is ever a problem.”
Events client · Corporate conference

Education

BA International Hospitality Management

Oxford Brookes University · 2013

Got a problem worth solving? Let’s talk.

Email RebeccaLinkedIn ↗