Customer Service Manager
Fast answers, real fixes and customers who feel listened to.
Birmingham, UKOpen to Head of Operations roles
She made the team proud of working in customer service again.
I run a 60-person contact centre handling phone, email and chat for 400,000 customers.
Satisfaction went from 71% to 92% after we stopped counting call length and started counting problems solved.
2019 – Present
Customer Service Manager
Midland Energy
2015 – 2019
Team Leader
Midland Energy
Service review£3,500
Calls, tickets and processes reviewed.
Complaints training£1,100
Handling difficult customers, one day.
Interim service managerFrom £450 / day
Three to six months.