2026
The year in review
Guests who come back, and staff who stay.
Hotel General Manager
Birmingham, UK
Letter from the founder
Dear reader,
I run a 120-room city-centre hotel with a restaurant, bar and conference rooms.
Guest scores rose from 8.1 to 9.2 under my management, and so did profit.
Rebecca
Hotel General Manager
2021
to Present
Hotel General Manager
The Mailbox Hotel, Birmingham
2016
to 2021
Front Office Manager
Grand Severn Hotel
“The calmest hotel manager I’ve worked with. Nothing is ever a problem.”
Hotel performance review
Rooms, rates, reviews and staffing.
Interim general manager
Three to six months.
Service training
For front office and housekeeping teams.
Oxford Brookes University
BA International Hospitality Management, 2013